Join Our Team: Front Counter Associate

Since 1976, our family-owned fastener supply shop and warehouse in Garden Grove has been a trusted partner for businesses and individuals throughout the area. We pride ourselves on quality products, deep expertise, and outstanding customer service. We are seeking a dedicated, and customer-focused individual to join our team as a Front Counter Associate.

If you have a strong work ethic, enjoy problem-solving, and are ready to contribute to our long-standing business by providing excellent service, we encourage you to apply!

What You'll Be Doing: Key Responsibilities

As a key member of our team, you will be crucial in ensuring a positive experience for walk-in customers and managing counter operations:

• Greet and assist customers with fastener selection, providing technical guidance, and answering product specifications questions.
• Direct customers to product locations and provide tools (e.g., bolt gauges) to accurately identify correct parts.
• Utilize our inventory system to look up parts, check stock levels, and verify warehouse locations.
• Accurately process sales transactions via a POS system (cash, card, check), and generate correct billing for accounts on commerical terms.
• Process phone orders and answer inquiries regarding order status and stock availability.
• Understand and clearly explain lead times, backorders, and special order processes to customers.
• Process returns and exchanges efficiently and accurately.
• Maintain a clean, organized, and tidy environment at the front counter and throughout the general store areas.
• Assist with essential inventory management tasks, including restocking, binning, and maintaining system accuracy.
• Coordinate closely with the warehouse team to ensure prompt and accurate order fulfillment.
• Actively build and maintain strong, positive relationships with our valued commercial accounts.

What You'll Bring: Requirements

• Mechanical Aptitude: A strong ability to learn and quickly understand fastener specifications, types, and applications.
• Workflow Management: Excellent ability to balance serving individual customers at the counter while keeping counter operations running smoothly.
• Computer Skills: Comfortable navigating and utilizing inventory/ERP systems and POS software for lookups and processing.
• Business Acumen: An understanding of basic business operations, including Purchase Orders (POs), inventory management, and commercial payment terms.
• Detail-Oriented: A commitment to accuracy to ensure customers receive the exact parts they need and transactions are processed correctly.
• Communication Skills: The ability to communicate effectively and professionally with both customers and internal warehouse staff.
• Problem-Solving & Initiative: A resourceful attitude and ability to take the initiative to solve customer issues.
• Physical Requirements: Ability to stand for extended periods, move products, and lift up to 45 lbs.
• Preferred Experience: Prior experience in retail, warehouse, hardware, or similar operations is a plus.

Details

Type: Full-time (Mon–Fri, 8am–5pm)

Location: Garden Grove, CA

Pay: Based on experience

How to apply: Apply in person during regular business hours: 7522 Park Ave, Garden Grove, CA 92841